Refund policy

Opened Products:
The return policy for opened/used products lasts 10 days after delivery. Products that are opened and have been used are eligible for website credit (issued in the form of a e-gift card) or an exchange. Additionally, customers found abusing or manipulating this program will forfeit the ability to return opened items and potentially future orders. Eligibility for this program will be determined at the discretion of Bowmar Nutrition. 

Unopened Products:
To be eligible for a refund, your item must be unused and in the same condition that you received it. The refund policy for a full refund lasts 30 days. Product will not be accepted for a refund beyond 30 days after purchase. We do issue a $4.99 restocking fee for unopened products.


Additional non-returnable items: 

  • Gift cards
  • Downloadable software products
  • Samples
  • Clearance/Discontinued products
Refunds (if applicable): 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment (could take several business days depending on form).

 
Late or missing refunds (if applicable):
If you haven’t received a refund yet, check your bank account and then contact your credit card company. It may take several business days to appear. There is often some processing time before a refund is posted. Once all steps have been completed and issues still arise, please contact us at support@bowmarshop.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (opened or unopened).

Exchanges (if applicable): 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bowmarshop.com.


Shipping items back:
To return your products, you will be provided a prepaid return shipping label. NOT ELIGIBLE IF OUTSIDE THE U.S.

Questions? Please contact us at support@bowmarshop.com

CLICK HERE to complete the refund/request form.